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Order Related Questions

We charge sales tax in several states following local laws, such as certain states requiring a dietary supplement tax. The tax rate and laws vary depending on the state that we ship to. The following states will be charged tax when placing orders on AL, AZ, AR, CA, CO, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MA, MN, MS, MO, NE, NV, NM, NC, ND, NY, OH, OK, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV.

We charge a small fee of around $5-9 for orders under $74, depending on your location.

However, if your order is above $74, you qualify for free shipping.

For 1-3 day shipping, you may choose the priority shipping option during checkout, which costs around $11 to $18.

We also offer overnight shipping, which costs anywhere from $25 to $45, depending on your location.

Due to laws and regulations, we cannot ship to all 50 states.

States we cannot ship to are Idaho, Iowa, and Nebraska.

Some states require specific labeling requirements, and all our product packaging meets those requirements.

If you’ve placed an order and would like to make a change to it, please call us at (866) 709-3630. If the order has not been shipped out, we can modify your order to your liking, whether that be a change in the shipping address or the products you purchased.

-Points cannot be used in conjunction with coupons or promotional codes.

-Points and coupon codes cannot be used on orders with bulk products.

-Points and coupon codes cannot be combined with Bonata's Subscription Program discount.

At Bonata, we stand behind the quality of our products 100%, so we offer 14-days free returns on opened or unopened products.

If you are not satisfied with our products or would like to return them for a refund for any reason, reach out to us by our live chat, email, or calling (866) 709-3630. We will provide a prepaid shipping label for you to ship the product(s) back to us, and once we receive it and verify you sent the product(s) back to us, we will refund you fully.

If you purchased a Bonata product from a distributor or retailer, go to that location and ask them to return it or exchange the bottle. We will, in turn, reimburse them.

Still need assistance?

Please don't hesitate to contact us! We are more than happy to help. You can email us at, message us through our live chat, or call (866) 709-3630.

You may also visit our CBD FAQs page, which goes in-depth about CBD and everything related to it. 

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